> ## Documentation Index > Fetch the complete documentation index at: https://docs.tydli.io/llms.txt > Use this file to discover all available pages before exploring further. # Getting Help > How to get support for Tydli # Getting Help We're here to support your success with Tydli. Here's how to get help when you need it. ## 👋 About Tydli **Tydli is currently a side project** run in my free time. I'm committed to helping users succeed, but please understand that response times may vary. I appreciate your patience and feedback as we grow! For the fastest help, join our Discord community where users help each other, and check the comprehensive guides below. *** ## Self-Service Resources Before reaching out for support, try these resources (usually the fastest way to solve issues): ### Documentation * **[Quickstart Guide](/getting-started/quickstart)**: Deploy your first MCP server in 60 seconds * **[Core Concepts](/getting-started/core-concepts)**: Understand how MCP and Tydli work * **[OAuth Integration Guide](/guides/oauth-integration)**: Connect your deployment to Claude * **[Troubleshooting Guide](/support/troubleshooting)**: Comprehensive problem-solving guide * **[FAQ](/support/faq)**: Frequently asked questions ### Learning Resources * **[Real-World Use Cases](/guides/use-cases)**: Get inspiration from successful implementations * **[Best Practices](/guides/best-practices)**: Production-ready deployment guidelines * **[Authentication Methods](/guides/authentication-methods)**: Secure your APIs * **[Advanced Topics](/advanced/custom-development)**: Custom MCP development *** ## Community Support **Join our Discord community for real-time help** from other users and the Tydli team. ### Why Discord is Great * **Fast responses**: Community members online 24/7 * **Learn from others**: See how others solved similar problems * **Share your work**: Get feedback on your implementations * **Network**: Connect with other developers building with MCP **[Join Discord Community →](https://discord.gg/tamXgrqxAF)** ### Discord Etiquette To get the best help: * ✅ Search previous messages for similar issues * ✅ Provide deployment ID and error logs * ✅ Describe what you've already tried * ✅ Share relevant parts of your OpenAPI spec * ✅ Be patient and respectful * ❌ Don't DM admins directly (ask in public channels) * ❌ Don't post the same question in multiple channels * ❌ Don't share sensitive credentials or data *** ## Direct Support For account issues, bugs, or detailed technical questions, contact us directly. ### When to Use Direct Support * **Account problems**: Billing, authentication, access issues * **Bug reports**: Something broken that affects functionality * **Security concerns**: Potential vulnerabilities or data issues * **Feature requests**: Suggestions for improvements * **Complex technical issues**: Problems that require deep investigation ### Before Contacting Support Please have ready: * **Deployment ID**: Found in your dashboard * **Error logs**: Copy from deployment details * **What you tried**: Steps you've already taken * **Expected vs. actual**: What should happen vs. what's happening * **OpenAPI spec**: Relevant portions (remove sensitive data) **[Contact Support Team](/contact)** ### Expected Response Times As a side project, response times vary: * **Discord community**: Usually minutes to hours * **Direct support**: 24-48 hours typically * **Complex issues**: May take up to a week * **Weekends/holidays**: Slower response Critical bugs affecting multiple users are prioritized. *** ## Reporting Bugs If you've found a bug, here's how to report it effectively: ### Good Bug Report Includes 1. **Clear title**: Describe the problem concisely 2. **Steps to reproduce**: ``` 1. Deploy API with this spec... 2. Configure authentication with... 3. Try to call endpoint X 4. See error Y ``` 3. **Expected behavior**: What should happen 4. **Actual behavior**: What actually happened 5. **Environment details**: * Tydli deployment URL * Claude Desktop version (if relevant) * Browser/OS (if UI bug) 6. **Error messages**: Full text of errors 7. **Screenshots**: If applicable ### Where to Report * **Security vulnerabilities**: Email directly (not public Discord) * **General bugs**: Discord #bug-reports channel * **Feature requests**: Discord #feature-requests channel *** ## Feature Requests Have an idea to improve Tydli? ### How to Submit 1. **Check existing requests**: Someone may have already suggested it 2. **Describe the use case**: Why would this be useful? 3. **Explain the benefit**: How would this help users? 4. **Provide examples**: Show how it would work ### What Happens Next Feature requests are reviewed based on: * Number of users who would benefit * Complexity of implementation * Alignment with Tydli's goals * Available development time Popular requests may be prioritized or opened for community contribution. *** ## Contributing Want to help make Tydli better? ### Ways to Contribute * **Documentation**: Improve guides, add examples * **Community support**: Help others in Discord * **Bug reports**: Detailed reports help us fix issues faster * **Feature ideas**: Suggest improvements * **Spread the word**: Share Tydli with others ### Documentation Contributions Found a typo or want to improve docs? 1. Docs are on GitHub (link in footer) 2. Submit a pull request with improvements 3. Get recognition in contributor list *** ## Emergency Support ### Critical Issues If you have a **production-down emergency**: 1. Try the [Troubleshooting Guide](/support/troubleshooting) first 2. Check [FAQ](/support/faq) for common questions 3. Post in Discord #urgent-help with details 4. Email support if absolutely critical **Note**: As a side project, 24/7 emergency support isn't guaranteed, but the community often helps quickly. ### What Qualifies as an Emergency * ✅ Production deployment completely down * ✅ Security vulnerability discovered * ✅ Data loss or corruption * ✅ Account compromised **NOT emergencies:** * ❌ Question about how to use a feature * ❌ Request for new functionality * ❌ Non-urgent configuration help *** ## Support Best Practices To get the best help: ### Do ✅ **Search first**: Check docs and Discord history ✅ **Be specific**: Provide details, logs, and context ✅ **Be patient**: Remember this is a side project ✅ **Be kind**: Treat helpers with respect ✅ **Give back**: Help others once you've learned ✅ **Share solutions**: Post what worked for you ### Don't ❌ **Don't expect 24/7 support**: Response times vary ❌ **Don't post credentials**: Never share API keys or secrets ❌ **Don't cross-post**: Ask in one place, wait for response ❌ **Don't demand**: Polite requests get better responses ❌ **Don't assume**: Provide context, don't assume knowledge *** ## Feedback We love feedback! Tell us: * What's working well * What's confusing or frustrating * What features you need * How we can improve docs * Your success stories **Share feedback in**: * Discord #feedback channel * Direct support email * Feature request form Your feedback helps shape Tydli's future! *** ## Quick Links * [Discord Community](https://discord.gg/tamXgrqxAF) * [Contact Support](/contact) * [Troubleshooting Guide](/support/troubleshooting) * [FAQ](/support/faq) * [Best Practices](/guides/best-practices) *** **Thank you for using Tydli!** Together we're building the future of AI-API integration. 🚀